Carrefour Expands into DIFC and Introduces the Region’s First Automated Click & Collect Service
- New Carrefour store at DIFC’s Gate Avenue to serve its community
- Carrefour introduces a contactless, robotised and refrigerated service that can fulfil hundreds of orders per day, operating 24 hours a day.
- Customers can order groceries online before 4pm and pick up their order on the same day
Dubai, UAE, 7 September 2020: Carrefour, operated in the UAE by Majid Al Futtaim, has expanded its offering to the Dubai International Financial Centre (DIFC) community while introducing new innovative technology to the region. Visitors to Gate Avenue at DIFC will now have access to Carrefour’s unbeatable offers at its latest store and enjoy the flexibility of shopping through the automated Click & Collect Self-Service. The new service will dispense online grocery orders to customers through a dedicated robot, providing a convenient alternative to online deliveries.
Customers in DIFC can now order online via the Carrefour app or website and choose to collect their order through Click & Collect Self-Service. Once the order is placed, customers will receive a QR code to use at the robot placed at Gate Avenue’s parking area to collect their orders.
Hani Weiss, Chief Executive Officer at Majid Al Futtaim Retail, said, “We are excited to expand our offering and high-quality products to the DIFC community, while introducing a new innovation that will cater to the busy and fast paced lifestyle at one of the leading business hubs in Dubai. I would like to thank our partners at DIFC for giving us the chance to be part of their community, where we can promise a unique shopping experience for everyone, whether at the store or via the Click & Collect Self Service.”
Saleh Al Akrabi, Chief Executive Officer, DIFC Property Management, added: “We are proud to secure one of Dubai’s most established brands to Gate Avenue. We are especially pleased because Carrefour has chosen Gate Avenue to introduce new technology which will provide convenience to DIFC’s busy workforce. Carrefour is joining other leading retailers who recognise the value of opening in Dubai’s most central business and lifestyle destination. This new retail lease reinforces our commitment to provide convenience and choice for residents, visitors and people who work in the area.”
The new service has a dedicated parking area near the robot to allow customers to park easily while collecting their orders. The automated service is contactless, refrigerated, and is a step beyond Carrefour expanding its Click & Collect offering. The robotised service can fulfil hundreds of orders per day, operating 24 hours a day.
The addition of Carrefour supports DIFC and Gate Avenue’s reputation for bringing together business, retail and lifestyle brands. With 91% of DIFC’s prime retail space occupied by almost 300 leading lifestyle, art, fashion and food & beverage brands, the addition of Carrefour will be a welcome addition to Gate Avenue.
Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in over 30 countries across the Middle East, Africa, and Asia. Today, Majid Al Futtaim operates over 300 Carrefour stores, serving more than 750,000 customers daily and employing over 37,000 colleagues.
Carrefour operates different store formats, as well as multiple online offerings to meet the growing needs of its diversified customer base. In line with the brand’s commitment to provide the widest range of quality products and value for money, Carrefour offers an unrivalled choice of more than 100,000 food and non-food products, and an exemplary customer experience to create great moments for everyone every day.
About Carrefour in UAE
Carrefour was launched in the UAE in 1995. Today, Carrefour operates 29 hypermarkets and 80 supermarkets, employing more than 10,000 colleagues.
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 16 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 27 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and five community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in a number of markets across the Middle East, Africa and Asia, operating a portfolio of more than 300 outlets and an online store.
Majid Al Futtaim operates more than 500 VOX Cinemas screens and 34 Magic Planet family entertainment centres across the region, in addition to iconic leisure and entertainment facilities such as Ski Dubai, iFly Dubai, Dreamscape and Ski Egypt, among others. The Company is parent to the consumer finance company ‘Najm’, and a Fashion, Home and Specialty retail business representing international brands such as Abercrombie & Fitch, Hollister, AllSaints, lululemon athletica, Crate & Barrel, Maisons du Monde and LEGO. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management.
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