IKEA introduces “Click & Collect” service for safe and contactless shopping

United Arab Emirates, Dubai, 13th October, 2020:  In line with the growing demand for contactless shopping and digital payment solutions amongst consumers, the region’s favourite Swedish home furnishing retailer, IKEA, has just introduced a new service, “Click & Collect”. This service allows its customers across the country to collect their online purchases conveniently from the comfort of their cars.

“Click & Collect” is a feature which shoppers can benefit from by following three simple steps after placing their order online: Firstly, Choosing their preferred collection time and place.  Secondly, receiving an email and SMS confirmation once the order is ready for collection. And finally, picking-up the order from an IKEA store on the same or next day, right from their car.

Vinod Jayan, Managing Director at IKEA UAE, Oman and Egypt said: “While we have constantly enhanced our ongoing delivery and assembly services to meet the rise in demand, the need for alternative shopping solutions, with minimal contact, has been steadily rising.’’

“As IKEA our goal is to constantly create a better everyday life for the many people, and to make their shopping easier and more convenient. We understand the significance of integrating a new service such as “Click & Collect” on our e-commerce strategy, and we are pleased to be able to make our customers’ shopping experience safer as they adjust to the new normal”, he added.

Currently accessible through the IKEA website and mobile app, the “Click & Collect” service is free of charge and available on all online orders that are pre-paid using a credit card at the time of placing the order.

For more information on IKEA, please visit:

Website: https://www.ikea.com/ae/en/

Facebook: https://www.facebook.com/IKEADFC/

Instagram: @ikeauae

Twitter: @ikeauae


IKEA UAE, a member of Al-Futtaim group of companies, offers an extensive range of home furnishing products & accessories of good design, value and functionality. In the UAE for 29 years, the IKEA stores in Dubai Festival City,  Festival Plaza in Jebel Ali and Yas Island, Abu Dhabi closely follow the popular self-serve and self-assembly concept which was conceived in Sweden over half a century ago. IKEA serves a wide choice of refreshments at the IKEA Restaurant and Café. The Customer Ordering and Collection Point in Al Ain offers residents easy access to well-designed products at a great price.

Customers can also join the IKEA FAMILY loyalty programme to avail of great offers and extended services on every visit to the store. Toll free number for the world-famous brand is 800 4532 (800 IKEA). For more information visit www.IKEA.ae, www.facebook.com/IKEAUAE or @IKEAUAE on Twitter.

About Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim today, is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and health; employing more than 42,000 employees across 29 countries in the Middle East, Asia and Africa, we partner with over 200 of the world’s most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com.

For more information please contact:

Shifa Al Usman | Impact Porter Novelli | ikea@ipn.ae | T 9714 3304030 E 432