Emirates Islamic transforms branch network to support people of determination

Dubai, 21March2021:Emirates Islamic,one of the leading Islamic financial institutions in the UAE, has transformed nine branchesto provide people of determination with convenient user experiences.The initiative is part of the bank’s commitment to create a financially inclusive community for people of determination in the UAE in line with UAE Vision 2030’s goal of building a cohesive society.

Seven branches in Dubai and one each in Sharjah and Ajman are among the first of several branches within the bank’s network that were modified to better suit the needs of people of determination.To enhance mobility access, the branches are now equipped with sliding doors, ramps with handrails, and accessible low-height ATMs, teller desks and cheque writing counters. Tactile floor indicators and disability signage including Braille signage have been installed for ease of direction. The branches also offer priority queuing and a dedicated waiting area that offers a more convenient branch experience to people with disabilities.

Commenting on the added features, Salah Amin, Chief Executive Officer of Emirates Islamic, said:“This is a significantstep for Emirates Islamic as we proudly enhance how we serve people of determination and promote their financial inclusion.As a home-grown bank and a leading Islamic financial institution in the UAE, we have a long-standing commitment and responsibility towards supporting people of determination. Step by step, we will continue to transform our branch network and implement more initiativesto enhancethe experience of all our customers and offer the best in Islamic banking products and services that support integrationinto the community and the financial independence of people of determination.”

Farid Al Mulla, Deputy Head of Consumer Banking and Wealth Management at Emirates Islamic, said: “At Emirates Islamic we aim at providing a superior customer experience to all our customers and supporting people of determination. Theenhanced branches will offer aseamless, convenient, and user-friendly experienceto manageall the banking needs of people of determination.These enhancements are very important and we will work swiftly to transform additional branches to make our services more accessible to people of determination.”

The following Emirates Islamic branches are now equipped to serve people of determination: Nad Al Hamar, Al Barsha Mall, Al Warqa City Mall, Dubai Healthcare City, Al Twar, Nakheel Mall, Al Wasl Road, Halwan – Sharjah, and Ajman branch.


About Emirates Islamic:

Emirates Islamic (DFM: EIB), part of Emirates NBD Group, is one of the fastest growing banks in the UAE. Established in 2004 as Emirates Islamic Bank, the bank has established itself as a major player in the highly competitive financial services sector in the UAE.

Emirates Islamic offers a comprehensive range of Shari’a-compliant products and services across the Personal, Business and Corporate banking spectrum with a network of 58 branches and 210 ATMs/CDMs across the UAE. In the fast-growing area of online and mobile banking, the bank is an innovator, being the first Islamic bank in the UAE to launch a mobile banking app and offer Apple Pay, as well as being the first Islamic bank in the world to launch Chat Banking services for customers via WhatsApp.

Emirates Islamic received a number of international and regional awards in 2019, in recognition of its focus on customer excellence, robust performance, and innovation in Islamic banking. The bank was recognised as ‘Best Islamic Bank, UAE’ at the World Finance Awards 2019; ‘Best Islamic Bank’ at the Global Islamic Finance Awards 2019;‘SME Bank of the Year’ by Enterprise Agility Awards; and ‘Most Innovative Islamic Bank’ by Islamic Finance News magazine.As an Emiratisation champion in the banking sector, Emirates Islamic was the recipient of the ‘Human Resources Development’ award by Emirates Institute for Banking and Financial Studies (EIBFS).

Emirates Islamic was also awarded ‘Most Innovative Islamic Retail Bank in the UAE’ and ‘Excellence in Digital Banking’ at the 5th Islamic Retail Banking Awards 2019; ‘Best Retail Bank’ and ‘Best Digital Banking Proposition’ by Islamic Business & Finance Magazine; and ‘Best Banking Product’ (Kunooz) by Global Banking & Finance Review.The Bank was recognised for ‘Most Improved Website’ at the 2018 Service Olympian Awards.

As part of its commitment to the UAE community, the Emirates Islamic Charity Fund provides financial aid to those in need, with a focus on food, shelter, health, education and social welfare contributions.