Etihad Airways expands Microsoft partnershipto advance its tech capabilities

Etihad Airways expands Microsoft partnershipto advance its tech capabilities

  • Etihad accelerates itsdigital transformation by leveraging AIto automatebank-reconciliations in its finance division

September 19, 2021; Abu Dhabi, United Arab Emirates –Etihad Airways recently announced the launch of the next phase of digital transformation for its finance division,which will leverage Microsoft AIto automate its bank-reconciliation process.

The move will address the increasing demand for improvement in productivity and operational effectivenessin the post-COVID era. Etihad is set to make significant gains on efficiency byimplementing the solution, as well as reducing the risk of human errors given the large number transactions and manual reconciliation tasks currently in scope.

“The pandemic has created more demand for digital transformation. However, the ability to execute on this has really rested on having the right people and technology partners in place – this is where Etihad has been exceptionally well positioned” said Adam Boukadida, Chief Financial Officer, Etihad Aviation Group.

This latest initiative follows Etihad’s successful deployment of Microsoft AI capabilities to support automated payment inspection earlier this year and is part of a continued partnership between the two entities in driving the adoption of AI across the company.

“It’s only recently that AItools have come into the hands of finance professionals in both a cost-effective and practical way. It’sexciting to see how core processes such as bank reconciliations, payment controls and cash forecasting, can be super-charged as a result,” saidBhavesh Shivshanker, Head of Financial Operations, Etihad Aviation Group.

“Bank reconciliations are atedious and labour-intensive process in most global organisations and we are excited about the ability to automate this through the use of technology. Our longstanding partnership with Microsofthas made it easier for us to initiate our automation plan toenhance efficiency, expand cost-reduction and optimise operations,”said Frank Meyer, Chief Digital Officer, Etihad Aviation Group.

“AI will be a great transformer across several sectors including aviation,empowering the creation of higher-value services that can lead to overall economic growth,” said Jens Hansen, Microsoft EMEA VP for Data & AI. “We do not foresee AI fully replacing humans in the workforce; rather we see it as a universally accessible tool to augment human abilities. And Etihad Airways has been a frontrunner in preparing today’s workforce for the jobs of the future by setting an example in its harnessing of AI.”

Microsoft finance has been on its own journey to transform, making sure the learnings of this journey are shared across other organizations. “Digital transformation in finance has become more and more a necessity to overcome many of the challenges we currently face as finance leaders. It was my pleasure to kick off the discussions around such collaboration between Etihad Airways and Microsoft, and start this journey together. It’s great to see Etihad Airways taking major steps towards leading with innovation, and becoming a leader in that domain by realizing value from adopting AI and business process automation,” said Massimo Melessaccio, MEA CFO for Microsoft.

Microsoft will soon celebrate the second anniversary of the opening of its UAE data centres.Since entering service, the facilities have energised the region’s dynamic digitisation culture,as enterprises reimaginedtheir industries and delivered resilience and business continuity.

“Microsoft innovates with confidence and our UAE cloud regions are actively contributing to the success of our customers and the enhancement of the region’s competitiveness,” added Naim Yazbeck, Regional Director, Enterprise and Partner Group (EPG), Microsoft UAE.


About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft opened its Dubai-based headquarters in 1991, which, today, oversees operations across the region.

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