HONOR enhances Customer Service; Launches HONOR Service & Repair Centre in collaboration with PEDIGRI Technologies

  • Partners with PEDIGRI Technologies to provide high-level smartphone and devices service & repair
  • HONOR Service Centre located at 6th St – Al Quoz – Dubai

UAE, 14th March 2022: Taking yet another step forward towards providing efficient customer services to users in UAE, global tech brand HONOR recently inaugurated the HONOR Service Center in collaboration with PEDIGRI Technologies, a leading technology solutions organization specialized in Mission Critical Spare Parts Management, Product Life Cycle Management, Reverse Logistics, and Repair Services. The launch of the Service Center marks the repossession of HONOR in the Middle East and Africa smartphone market. With this, the company aims to bring its innovative, competitive, smart, and intelligent technology products and services to the consumer in UAE. The inauguration ceremony held at PEDIGRI Technologies Dubai Office was attended by Mr. Zhao Likhun, CEO of HONOR Device Co, Ltd. Middle East, Mr. Pramod Kattel, CEO, PEDIGRI Technologies, Mr. Trevor, CEO, Muller & Phipps Middle East Trading LLC, and staff members. 

The HONOR Service Centre is a high-level certified service & repair depot in the Middle East region. The service provided at the center includes internal & external repair, general maintenance, inspection & examination of HONOR smartphones.

Commenting on the significance of the new HONOR Service Center, Mr. Zhao Likhun, CEO of HONOR Device Co, Ltd. Middle East said, “The launch of the center is yet another milestone in our long-term commitment to the UAE and wider Middle East and Africa markets. By creating greater proximity to our customers here in UAE we will be able to continue providing best-in-class services in a region in which we continue to see growth and opportunities. We are looking forward to continuing to work closely with our customers, to maximize the opportunities for further development and success in the smartphone market. We are happy to associate with PEDIGRI Technologies and look forward to celebrating many more milestones in the future.”

Talking at the inauguration ceremony, Mr. Pramod Kattel, CEO PEDIGRI Technologies said, “We are happy to partner with HONOR which has always provided class apart customer services. Our expertise will further enhance customer experience and provide HONOR customers with the most professional, efficient, and convenient service. We look forward to a stronger relationship with HONOR.”

PEDIGRI Technologies, with over 20+ years of industry experience support Vendors, Distributors, Enterprises, Retailers, and Operators with a suite of technology-enabled solutions aimed at driving profitability while increasing customer acquisition and loyalty. Headquartered in Dubai- United Arab and with operations spanning for more than two decades, the company supports vendors and their partners across 23 countries in the MEA region.

Keeping consumer convenience as the top priority, HONOR with the Service & Repair store offers a one-stop solution to fit all their needs. HONOR endeavors to establish a premium brand with quality and experience, by focusing on quality, innovation, and service as the key elements of their strategy.​ The company continues to push the boundaries of customer service, delivering a human-centric experience that surpasses customer expectations and empowers users to elevate their lives through technology. Focusing on customers who prefer online connect & service, HONOR will also be launching its HONOR Online Store on 17th March 2022.

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About HONOR

Established in 2013, HONOR is a leading global provider of smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality, and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.

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For online service support, please visit https://www.hihonor.com/ae-en/support/